Go to content
  • Menu
  • Swimwear
  • Goggles
  • Leisurewear
  • Accessories
  • Training
  • Specialist
  • Learn To Swim
  • Water Sports
  • Triathlon
  • Clearance
  • My Account

    My Account

    Back
    • Account Details
    • Order History Summary
    • Manage Cards
    • Manage Address Book
    • Change Password
  • Help
  • Sign In
Menu
Search
Swimshop
  • Stores
Sign In
Search
Wish List 0
Checkout
Bag is empty
Bag items: Basket Checkout total:
Loading...

My Bag

Discount:
Total:
View Bag Secure Checkout

The item was successfully added to your Wish List

  • Swimwear
  • Goggles
  • Leisurewear
  • Accessories
  • Training
  • Specialist
  • Learn To Swim
  • Water Sports
  • Triathlon
  • Clearance
Search
Welcome to our customer services

Look no further to find answers to some of our most frequently asked questions.

QUESTION - I have a faulty item. How do I return it?

ANSWER

We are sorry to hear you believe your item is faulty.

To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to:

Customer Returns,
Unit B,
Brook Park East,
Shirebrook.
NG20 8RY.

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product

As soon as we receive the returned goods they will be examined and we will notify you by email of a refund as soon as possible, and in any case within thirty (30) working days. Goods deemed as faulty will be refunded in full or exchanged if an exchange is available.

Other related Answers

  • Returns and Exchanges
  • Refunds
  • Cancelled/Failed Orders
  • Unable to Exchange
  • Cancelled Order Charged
  • Two Charges for Order

Help Topics

  • Getting started
  • Placing Orders
  • Delivery Info
  • Product Info
  • Completed Orders
  • Existing Orders
  • Contact Us
  • Delivery FAQs
  • Technical Issues
  • Other Information
  • Terms and Conditions

contact us

still can't find the right answer?

use our contact form to get the answers you need.

our stores

want to find your closest store?

view our store finder to find all our stores in your area.

delivery cost

how much is delivery to my country?

view our delivery table to see how much it costs for delivery.

The Latest from Swimshop

Subscribe to our Newsletter

Sign up today to receive exclusive updates, offers and information

divide

Popular Links

  • Mens Swimwear
  • Womens Swimwear
  • Junior Swimwear
  • Adult Goggles
  • Swimming Caps
  • Towels
  • Nutrition
  • Sports Bags
  • Masks
  • Fins & Flippers
  • Armbands
  • Inflatables
  • Lifesaving
  • Clearance

Shopping

  • My Account
  • Delivery
  • Ways To Pay
  • Size Guide
  • Order History
  • Returns

Help

  • FAQs
  • About Us
  • Contact Us
  • Security & Privacy
  • Jobs
  • Corporate
  • Terms & Conditions
  • Sitemap

Follow Us

  • Facebook
  • Twitter
© 2019 SportsDirect.com Retail Ltd.

Cookies

We use cookies to give you the best customer experience possible. If you continue to use our website, we will assume you are happy to receive cookies from us and our partners. More info