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What are Dolphin Loyalty Points?

In a nutshell? They are the simplest, easiest way of saving money on all your swimming goods.
They work no matter who you are and can significantly reduce the costs of swimming.

How do they work?

Easy.  Very easy.
Simply register for Dolphin Loyalty Points by SwimShop and interact with our website in any of the following ways to start earning your "Dolphin Points".

Earning Dolphin Points:

What can I do with them?

You can spend them on SwimShop or on any other website that accepts Dolphin Loyalty Points.

UK Mainland

We offer FREE FIRST CLASS DELIVERY to the UK mainland on all orders £15 and over.
For orders under this amount a £2.50 charge applies to cover picking, packing and postage costs.

UK Offshore and International

Delivery costs will vary depending on location and the weight of the order.
Simply add all the items to your shopping basket and select the delivery option, the system will calculate the cost of your delivery.
Please note deliveries being sent outside the UK can take up to 28 working days to arrive.

We hope you will be completely satisfied with any product purchased from SwimShop, but if for any reason you are unhappy with your purchase please return it to us (unused/unworn/still in original packaging).
Under distance selling regulations you may cancel your order by returning any item up to 7 days from the day after delivery.
However with the added advantage of the SwimShop Guarantee you have 28 days where we will refund your purchase price in full.

Please make a copy of your delivery note (keeping the original for your records and send the copy back with your return).
You will need to indicate on your delivery note the item(s) you are returning and the reason why. If you require a different item, size or colour, you will need to place a new order.

Customers should obtain proof of postage when returning goods to us.
It is also advised that for high value goods they are sent by recorded delivery service as we can not be responsible for non delivery of returned items:

Returns Department, SWIMSHOP, 3 Dencora Way, Luton, Bedfordshire, LU3 3HP, UK

Please keep the following in mind:

1. When you receive items you have ordered, we recognise that you will want to try them on to ensure the fit and feel is as you envisaged.
Many of our products are worn next to the skin, so please bear this in mind when trying them on and wear underwear beneath.

2. Please remember, we can only issue you with a refund if the returned product concerned is in a fully re-saleable condition.

3. Many of our products have swing tickets attached which explain something specific about the item.
Do not remove these swing tickets. If they are found to have been removed, we will be unable to offer a refund.

4. Return postage and packing costs will be met by the customer (except for faulty/damaged items).
Customers should obtain proof of postage when returning goods to us, as we cannot be held responsible for parcels lost on return to us.
If you require a different item, size or colour, you will need to place a new order.